Monexo is concerned about the privacy of its Data Subjects (also referred to as “you” “your” “yourself”) which includes all persons using Monexo’s App (i) those persons registering with Monexo personally or through authorised referral partners of Monexo and (ii) persons authorized to register with Monexo on behalf of corporate applicants.
Please note in order to use our services you must be 18 years of age or older.
Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our services and to protect your account.
Information including, but not limited to, your name, address, phone number and email address may be collected at the time of your registration on the Platform.
We record and retain details of your activities on the Platform which is a platform permitting prospective borrowers and lenders to enter into loan transactions with one another through Monexo as well as carrying out risk assessment and support services to prospective borrowers and lenders.
We record and retain records of your browsing activities on our platform including but not limited to IP addresses and browsing patterns. In addition, we gather statistical information about the Platform and visitors to the Platform including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors.
It is mandatory for you to provide certain categories of information. In the event that you do not provide any or sufficient information marked as mandatory, we may not be able to complete the registration process or provide you with our products or Services.
We will collect information through credit bureaus and other partners to determine your credit worthiness, assess risks related to your potential loan and help determine the lenders to commit to your loan.
The synopsis of information collected from you are including but not limited to:
We also gather information on your transactions, payment history etc, on the platform.
We collect information on your computer and visits to the platform including your IP address, geographical location, browser type, referral source, length of visit, button clicks, page views etc.
We will receive information from the cookies and web beacons imposed by us and our partners on our platform.
We may also automatically receive and collect celertain anonymous information in standard usage logs through the web server, including mobile-identification information obtained from the equivalent of “cookies” sent to the App, including mobile network information, standard web log information, traffic to and from our App, tracking inside the App and any other available information, from:
After obtaining your specific consent to allow the App to access the User’s SMS inbox, we may collect relevant information from text messages (SMS) received by you from providers of services and/or products (including but not limited to retail outlets, financial institutions, mobile carriers and utility companies), that will enable us to provide better access to financial services and products to the Users. We will only access business messages that originate from alphanumeric senders.
In order to enhance our ability to provide valuable Services and experiences to the User, we may: (i) automatically receive, collect and analyse your location information which may be accessed through a variety of methods including, inter alia, GPS, IP address, and cell tower location; and (ii) collect information pertaining to your Device and your usage thereof, including, inter alia, the names of the other applications on your mobile Device and how you use them, information about your Device, and information about your use of features or functions on your Device.
We may collect information with your consent from your mobile device like device location, device information (including storage, model, installed apps, WiFi, mobile network) transactional and promotional SMS, communication information including contacts to provide customized offerings.
We use your personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our services, inform you about offers, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce any specific terms and other conditions governing your relationship with Monexo; and as otherwise described to you at the time of collection.
If you register as a borrower, we will use your information to facilitate your loan or loan request. This may include:
If you register as a lender, we will use your information to facilitate lending through the platform. This may include:
In our efforts to continually improve our service offerings, we collect and analyse demographic and profile data about your activity on our platform. This may include transactions and activity, including payment history on our platform. We use this information to improve our services and credit model. We also use this information to improve our website’s usability and to evaluate the success of marketing campaigns and other activities.
We may also use your personal information to select you for certain marketing offers, newsletters, surveys and/or requests for feedback regarding your experience. We may use your personal information both to select you for an offer and to communicate that offer to you.
and detect fraud. Cookies are also used together statistical data, such as pages frequently visited, what is downloaded and address of sites visited immediately after coming to our site. You can use or deny use of the cookies but that would limit your ability to use some features of our website.
We may share personal information with other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services.
We will share your information with third parties as permitted by law, including in the following specific ways:
This Policy is intended for Users within the territory of India and govern your rights as per applicable law within the territory of India. However, in the event you fall under a jurisdiction outside the purview of Indian law, MONEXO will not be liable for any claim, action and/or right initiated/exercised by you as per the extant laws of that jurisdiction. Therefore, we request you to kindly use the App accordingly.
You can access the personal information you have provided to us by logging into your account. You can reach out to us at firstname.lastname@example.org to update your password, email, address, phone number or bank account information at any time. We will respond to your request within a reasonable time.
We will retain your information for a minimum of seven years and as long as needed to provide you services, comply with our legal obligation, resolve disputes, conduct analysis, audits, or to enforce our agreements or as otherwise required by law.
As per the provisions of the Information Technology Act 2000 and Information Technology Rules 2000, the name and contact details of the Grievance Officer are provided below:
Name : Sundar Mahalingam
Monexo Fintech Private Limited
1 D, Apex Plaza,
Old # 3 Nungambakkam High Road,
Nungambakkam, Chennai – 600034