Grievance Redressal Policy

We at Monexo Fintech Pvt Ltd (“Company”) strive to ensure that the borrowers and lenders (collectively, “Customer”) receive excellent service.
However, if any customer has a grievance, it can be recorded written or verbally.

Monexo Customers can reach any of the following contact points:

Phone
– Customers can call our dedicated helpline number 073584 99666
between9.30 am to 7 pm Monday to Saturdays, except public holidays.
Email
– Customers can write to us at grievance@monexo.co
Letter
– Customer can write to Monexo at:
Chief Nodal Officer Monexo Fintech Pvt Ltd
1D, Apex Plaza, I Floor
77, Nungambakkam High Road
Chennai 600034

List of items to be included in the grievance

Registered Mobile number
PAN
Email should be sent from the registered email ID
Customer ID (CID)

Resolution of Grievance

Time Frame – 7 working days for normal cases and 15 days where third party is involved

Escalation Matrix

Level 1 – If the customer is not satisfied with the resolution provided by Monexo, through the above mentioned channels within the stipulated time, he/she can write to the

Letter : M Sundar
Chief Nodal Officer
Monexo Fintech Pvt Ltd
1D, Apex Plaza, I Floor
77, Nungambakkam High Road
Chennai 600034
Email – Sundar@monexo.co

Customer should clearly mention registered mobile number, Customer ID and PAN and Ensure to write email from the registered email ID. Response would be provided within 14 days from the receipt of the grievance.

Level 2 – If the customer is not satisfied with the resolution provided by Monexo, he/she can write to the regulator at the below address :

Consumer Education and Protection Department
Attn: Chief General Manager
Reserve Bank of India 1 st Floor,
Amar Building Sir P.M. Road,
Mumbai – 400001.