We at Monexo Fintech Pvt Ltd (“Company”) strive to ensure that the borrowers and lenders (collectively, “Customer”) receive excellent service.
However, if any customer has a grievance, it can be recorded written or verbally.
Monexo Customers can reach any of the following contact points:
Level 1 – If the customer is not satisfied with the resolution provided by Monexo, through the above mentioned channels within the stipulated time, he/she can write to the
Letter : M Sundar
Chief Nodal Officer
Monexo Fintech Pvt Ltd
1D, Apex Plaza, I Floor
77, Nungambakkam High Road
Email – Sundar@monexo.co
Customer should clearly mention registered mobile number, Customer ID and PAN and Ensure to write email from the registered email ID. Response would be provided within 14 days from the receipt of the grievance.
Level 2 – If the customer is not satisfied with the resolution provided by Monexo, he/she can write to the regulator at the below address :
Consumer Education and Protection Department
Attn: Chief General Manager
Reserve Bank of India 1 st Floor,
Amar Building Sir P.M. Road,
Mumbai – 400001.